TY  - BOOK
AU  - GITLOW, Howard
AU  - OPPENHEIM, Alan
AU  - OPPENHEIM, Rosa
TI  - Quality management: tools and methods for improvement.-- ed.2
SN  - 9780071142632
U1  - 658.5 22
PY  - 1995///
CY  - Boston
PB  - Irwin McGraw-Hill
KW  - KUALITAS MANAJEMEN
ER  -